The Hero Widget is an exciting feature for anyone wanting to sell tours & activities via their website. With a simple setup process and no complex coding, you can build your online travel agency using products from Hero's marketplace.
Is it right for you?
The Hero Widget is just one of our many solutions, which can be compared in detail here.
Here are a few things to consider...
Website Content: The Hero Widget is inserted onto pages of your website, alongside your product content. It does not contain images or detailed descriptions, so you must write / manage this. If you do not want to manage product content / pages on your website, the Widget is not for you.
Customer Payments: Payments are processed via Hero, with net amounts automatically disbursed to the supplier and commission paid to you. 'Hero' will appear on the customer's credit card statement and you will not receive commission until after the supplier has supplied the product to the customer. If you want customers to pay via your merchant facility, this is not currently supported.
Refunds: After-sales care including initiating refunds must be handled by you using the Hero Portal. Once initiated, Hero will refund funds back to the customer's card. If you do not want to deal with refunds, the Widget is not for you.
Products: At this stage, the Widget can be used to sell any 'live' tour / activity within Hero's marketplace. It cannot be used to sell accommodation, transport or self-drive products. Neither can it be used to sell non-live products.
Customisation: The Hero Widget does offer a range of customisation options (including font & customisation and success URLs etc) and extra functionality is on its way. However, its functionality is generic, and while development ideas from our partners are always welcome, we may not be able to implement these within your required timeframe.
Alternative options
If you do not want to manage content on your website and after-sales care, we suggest teaming up with a Hero Agent to provide this service for you. They can provide you with a Promo Code, so your customers can book via their website and sales are tracked back to you.
Alternatively, if the features of the Widget are too restrictive, and you have bigger plans for your website / app / internal reservation system, you may wish to consider the Hero API.
Contact us to learn more.