Hero's Help Centre

Agents

Hero's Help Centre for Travel Agents

74 articles

Cancel / Refund / Void / Amend

Cancel / Refund / Void a payment in a Quote

Change a Passenger / PAX name on Tickets after the order is finalised

Change the method of a customer Payment

Create a new Quote

Add PAX (Passengers)

Supplier References

How can I apply a customer discount?

eQuote Functionality

Booking Origins

Set your cancellation refund policy

Setting Credit Card Fees

Understanding Credit Card Fees for Hero Payments

Custom Terms & Conditions PDF attached to Tickets

How do I restrict products visible to my team?

Trip Notes of products

Package Templates

Change the Owner of a Quote

Change Date Feature

Auto-finalise & Auto-email

Sell online using the Hero API

Retail Rates/Commissions

Commission Bonuses

How can I adjust a product's retail rate?

Products with Dynamic Pricing

Selling products from overseas suppliers

Adjustable Retail Rate (Agents)

Magic Wand Tool

Request a New Supplier

Request a new Supplier

Email Template: Visitor Centre

Sample emails to Suppliers

Payment Methods via eQuote

eQuote Link via SMS

eQuote: Apple & Google Wallet Tickets

Products shown as 'On Request'

Live products with timeslots showing 'Seats available'

Completed Orders

Updating Customers Details

Cash Out Functionality - Modify the Payment Method

Cancel and refund a booking

Download & email Tickets / Vouchers

Invoices, Statements & Reporting

Reports - Invoices

How is sales tax recorded within Hero?

International Payments

Glossary of Terms

Agency - Adding staff to My Team

Removing staff from My Team

Commission-Split Beneficiaries