Switch to the relevant Branch of your Agency
Enter the 6-digit order number (or PAX name) in the Search Quotes field top-right
Open the Order
From the Summary Screen, in the red Other section, click Process Refund
Choose the Reason for the Refund
Customer-initiated cancellation (i.e. due to a change of mind)
Agent-initiated (i.e. due to error or test)
Supplier-initiated (i.e. due to dangerous weather)
Select which PAX require the cancellation
Select which products require the cancellation and (if required) enter a reason
Cancellation fees are shown
Supplier fees can only be amended with supplier-approval
Allocate funds back to the original payment method/s
Accept terms
Complete!