Step 1: Cancel the Booking
Partial refunds are necessary in cases where a product is cancelled and replaced with another product of a lesser value.
Example: You booked a boat tour on the Great Barrier Reef that includes an Intro Dive. Your customer is unable to do the dive, however went snorkelling instead.
Boat Tour with Dive = $200
Boat Tour with Snorkelling = $150
Action: Go through the refund process as per normal until Step 5. You will be refunding $50 back to the original payment method and $150 to Pax Wallet. The Pax Wallet balance will be used for the new booking.
Refund Value= $50
Pax Wallet Value= $150
Step 2: Book the replacement
Clone your original order (PAX Only). This is because the Pax Wallet credit is linked to exactly that same pax.
Add the replacement product. If the tour date has already passed, add the product as open-dated with the correct price to your quote.
Add payment using method ‘PAX Wallet’ and finalise!
(If the product with the correct price is not there, let the Support team know via LiveChat.)