Hero

Understanding chargebacks

Agents

Switch to your Branch to sell travel

Search Screen

Search Results - Grid view/Timeline View

Menu Area

Search Results

Search For Products

Product Details

Outstanding Quotes & Finalised Orders

Branch Admin Dashboard

Basic Navigation

Cancel / Refund / Void a payment in a Quote

Void a refund

Partial Refund

Need to change a customer's name on a finalised booking?

Change a Passenger / PAX name on Tickets after the order is finalised

Change the method of a customer Payment

How to use refund to Pax Wallet/how to use funds from the Pax Wallet

Pax Wallet

Cancel / Refund / Void / Amend

Add a Product

Set a date, time and pick-up for your Product

Set a Date

Quote Summary

Add PAX (Passengers)

Edit Products

Supplier References

Adjust a quote by increasing or reducing your commission

How can I apply a customer discount?

Share quotes & itineraries with customers & obtain payments online

eQuote Functionality

Payments

Finalise!

Create a new Quote

Booking Origins

Set your cancellation refund policy

Setting Credit Card Fees

Understanding Credit Card Fees for Hero Payments

Want to attach a detailed Terms & Conditions PDF to all of your tickets?

Custom Terms & Conditions PDF attached to Tickets

How do I restrict products visible to my team?

Customisation

Clone Quote

Link Bookings

Trip Notes of products

Package Templates

Set-the-net

Change the Owner of a Quote

Hero <> Xero

Change Date Feature

View Receipt

Auto-finalise & Auto-email

Extra Features

Sell online using the Hero API

Hero API

What is the Hero Widget?

To use the Hero Widget you must have completed our most current Agency Agreement and paid the necessary platform access fees. Here are the steps...

Setup steps

DNS settings

Add Widgets to your site

Promo Codes

Troubleshooting

Hero Widget

Negotiate unique commission bonuses with you suppliers

Commission Bonuses

How can I adjust a product's retail rate?

Products with Dynamic Pricing

Selling products from overseas suppliers

Adjustable Retail Rate (Agents)

How to prevent customers from seeing your commission when in-store

Magic Wand Tool

Retail Rates/Commissions

Need a new product or supplier added to Hero?

Request a new Supplier

Email Template: Visitor Centre

Need to tell a supplier about Hero? Here are a few email templates.

Sample emails to Suppliers

Request a New Supplier

Payment Methods via eQuote

eQuote Link via SMS

eQuote: Apple & Google Wallet Tickets

Products shown as 'On Request'

Live products with timeslots showing  'Seats available'

Products

How to update a customers, name, DOB, email and phone number for a finalised order

Updating Customers Details

Cash Out Functionality - Modify the Payment Method

Cancel and refund a booking

Download & email Tickets / Vouchers

Completed Orders

Require your team to cash-out at the end of each shift

Branch Shifts

Reports - Invoices

How is sales tax recorded within Hero?

Receiving payments from Hero to a bank account in another currency

International Payments

Glossary of Terms

Invoices, Statements & Reporting

Agency - Adding staff to My Team

Removing staff from My Team

Does your Agency share commission with staff or third parties?

Commission-Split Beneficiaries

My Team

Find answers and get help from Intercom Support and Community Experts

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