Hero

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Switch to your Branch to sell travel

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Product Details

Outstanding Quotes & Finalised Orders

Basic Navigation

Products shown as 'On Request'

Explanation of Different Timeslots

Products with Live-Availability

Non-Live Products

Campervan Bookings

Products

Agency - Adding staff to My Team

Removing staff from My Team

Does your Agency share commission with staff or third parties?

Commission-Split Beneficiaries

How to Add Profile Pictures

Reset Password + Reset MFA

My Team

Add a Product

Set a date, time and pick-up for your Product

Set a Date

Add PAX (Passengers)

Edit Products

Supplier References

Adjust a quote by increasing or reducing your commission

How can I apply a customer discount?

Share quotes & itineraries with customers & obtain payments online

eQuote Functionality

Finalise Booking!

Create a new Quote

Negotiate unique commission bonuses with your suppliers

Commission Bonuses

Products with Dynamic Pricing

Selling products from overseas suppliers

Adjustable Retail Rate (Agents)

How to prevent customers from seeing your commission when in-store

Magic Wand Tool

Retail Rates/Commissions

eQuote: Apple & Google Wallet Tickets

Understanding chargebacks

Hero Payments

Payments

Cash Out Functionality - Modify the Payment Method

Cancel and refund a booking

Download & email Tickets / Vouchers

Completed Orders

Cancel / Refund / Void a payment in a Quote

Void a refund

Partial Refund

Need to change a customer's name on a finalised booking?

Change a Passenger / PAX name on Tickets after the order is finalised

How to use refund to Pax Wallet/how to use funds from the Pax Wallet

Pax Wallet

Cancel / Refund / Void / Amend

Require your team to cash-out at the end of each shift

Branch Shifts

Reports - Invoices

How do I view staff commission reports?

How is sales tax recorded within Hero?

Glossary of Terms

Deposit Payments Report

Invoices, Statements & Reporting

Booking Origins

Set your cancellation refund policy

Want to attach a detailed Terms & Conditions PDF to all of your tickets?

Custom Terms & Conditions PDF attached to Tickets

This article describes how you can package/bundle products together through the Create Template button. This makes it easier to add that same group of products to a new quote.

Templates

How do I restrict products visible to my team?

Customisation

Clone Quote

Link Bookings

Trip Notes of products

Change the Owner of a Quote

Hero <> Xero

Change Date Feature - Accommodation

View Receipt

Auto-finalise & Auto-email

Change Date - Finalised Tour/Activity Booking

Switching an Existing Quote to a Different Branch

Extra Features

Sell online using the Hero API - Product ID

Hero API

What is the Hero Widget?

To use the Hero Widget you must have completed our most current Agency Agreement and paid the necessary platform access fees. Here are the steps...

Setup steps

DNS settings

Add Widgets to your site

Promo Codes

Widget Troubleshooting - Book Now button doesn't work?

Widget anti-fraud settings

Hero Widget - Promo Codes in Reports

Hero Widget

Need a new product or supplier added to Hero?

Request a new Supplier

Request a New Supplier

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Create your workspace and invite the people you work with.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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