Agents | Hero's Help Centre

Hero's Help Centre

All Collections

Agents

Agents

Hero's Help Centre for Travel Agents

61 articles

Create a new Quote

Add PAX (Passengers)

Supplier References

How can I apply a customer discount?

How do I send and eQuote?

Download & email Tickets / Vouchers

Products & Commissions

How can I adjust a product's retail rate?

Products with Dynamic Pricing

Products shown as 'On Request'

Live products with timeslots showing 'Seats available'

Selling products from overseas suppliers

Completed Orders

Updating Customers Details

Cash Out Functionality - Modify the Payment Method

Cancel and refund a booking

Invoices, Statements & Reporting

Reports - Invoices

How is sales tax recorded within Hero?

International Payments

Glossary of Terms

Cancel / Refund / Void / Amend

Cancel / Refund / Void a payment in a Quote

Change a Passenger / PAX name on Tickets after the order is finalised

Change the method of a customer Payment

My Team

Agency - Adding staff to My Team

Removing staff from My Team

Commission Split Beneficiaries

Customisation

Booking Origins

Set your cancellation refund policy

Setting Credit Card Fees

Understanding Credit Card Fees for Hero Payments

Custom Terms & Conditions PDF attached to Tickets

How do I restrict products visible to my team?

Commission Bonuses

Extra Features

Trip Notes of products

Package Templates

Change the Owner of a Quote

Request a New Supplier

Request a new Supplier

Email Template: Visitor Centre

Sample emails to Suppliers