Hero doesn't allow agents to easily amend a passenger's name on a ticket. This is because once a booking is finalised, any PAX name changes are not sent to the supplier, which can cause issues and confusion later on.
However, there is a way to make adjustments in cases of spelling mistakes / typos etc. Here's how:
Contact the Supplier to let them know the correct spelling of the passengers name.
Open your Finalised Order and from the Summary Tab within the Action area, click Clone Quote
Choose Passengers Only
A new Quote will be created with the same PAX as your last Order
Click the PAX tab
Edit the PAX name
Now return to your finalised order and within the Products Tab, click the orange References button on any product
Add a space to the text in the Voucher Notes and click Save
The Tickets will then be regenerated
View the Tickets to see the name adjustments
Any questions, contact us on Live Chat.