Team Members within Supplier Companies and Branches can be set to receive automated notifications of:
Any products sold (Immediate via email)
Refunds or cancellations (Immediate via email)
Financial notifications (Weekly via email)
These settings can be accessed within:
Company > My Team
Branch > Branch Setup > My Team
To modify your notifications, simply select the required notifications and if needed, add an alternative email for each notification type:
Important Notes:
The settings shown in the screenshot above are linked to your user account, affecting each Supplier Company / Branch you have access to.
I.e. if you have access to 3 Supplier Companies (Company A, B & C), by deselecting Financial Notifications within Company A, this will also update settings for Company B & C.
If you are loaded within My Team for a Supplier Company, you will receive notifications for all Branches within that Company.
If you are loaded within My Team for a Branch within a Company, you will receive notifications only for that Branch.
If you manage multiple Supplier Companies and wish to receive notifications to individual company-specific email addresses, we suggest using a generic email to login to Hero with no notifications set, then add company-specific team members to each Company and adjust notifications for each individually.