Hero’s automated payments mean you get paid on time, every week, without the need to issue invoices or chase overdue payments. Funds are paid automatically into your nominated bank account the week after the start / check-in date.
Our billing cycle runs Monday – Sunday. You will receive an email Statement every Monday when payments are pending, plus a CSV report of sales included. Payments are made 4 days later on the Friday.
At any time, you can also view a detailed report of all sales, refunds and payments by logging in to Hero, go to Reports - Statements and select the reference from the dropdown list.
If the value of refunds is greater than the value of sales for a week, a Credit Note will be issued to you. This will be funds owed back to Hero and will be offset against future remittances to you until paid off. In this instance, the amount paid to you will be less than what appears on your remittance. If a credit note has been applied to a remittance, this will be displayed on the remittance in Hero.
Do I need to obtain individual Vouchers Numbers?
You do not need to worry about obtaining individual vouchers numbers or 'claiming' vouchers in order to get paid for dated bookings, as is commonplace with some other systems. With Hero - it's all automated! For open-dated bookings, please obtain the voucher number from the pax/agent when they are booking their travel date. You can then claim this once they have travelled.
You'll receive a 6-digital Booking Reference from Hero for all bookings. This number is all you need to track payments in our reports and remittance.
When do you get paid:
Dated bookings 'auto-claim' the day after travel / check-in
You're sent a remittance statement the following Monday
You're paid 4-days later on Friday
Do you use Xero?
For suppliers using Xero, our tax invoices can be automatically imported into your accounts each week, removing the need to manually enter data which could lead to discrepancies.
Handy links: