Subject to approval, Hero provides Agents with the functionality to charge their customers using Hero's merchant facility, via eQuote (online), integrated Square Terminal (point-of-sale) and Hero's booking widget (online).
Credit card fees apply and these are priced using two calculations:
Hero Payments Fee
Paid by Agency to Hero for payments via Hero Payments
Applied to the RRP + Customer Credit Card Fee
This figure is set by Hero as per your Agency Agreement with Hero
Customer Credit Card Fee
Paid by Customer to Agent for payments via Agent Merchant Facility
Applied to the RRP
This figure is set by You within your Company Setup.
Important note:
The two fees above are not applied to the same value, i.e. Customers pay a fee based on the total value of the Booking, while Hero charges you based on the total amount the customer pays, including the booking and credit card surcharge.
So, for the Customer Credit Card Fee to match the Hero Payment Fee, you must set the Customer Credit Card Fee as:
Hero Payments Fee (i.e. 3.5%) + Hero Payments Fee (i.e. 3.5%)
= Customer Credit Card Fee (i.e. 3.62%).
Here's a spreadsheet to help