Note: Depending on which reservation system you use, Hero can pull in a lot of information via our API integrations. Check below to see what Hero does or does not pull from your reservation system:
Pricing/Availability:
Rezdy, Fareharbor, Customlinc, IBIS, Respax, Zaui, Procharter, Siteminder, Cloudbed, Charts.
Descriptions/Images/Locations:
Rezdy/Fareharbor.
Pick-up Locations:
Rezdy, Fareharbor, Respax, Procharter, Zaui.
1.) Add New Product
Make sure you are on your Branch level, as this is where you can view your products and +Add Products from.
From here, click the + Add Product button.
2.) Add in the Product Name + Duration
Add a product name, select the appropriate category and enter the total duration
Select the Add Product button
Note: Hero needs to do the mapping with your reservation system for you. Send us a message via LiveChat to advise us which product needs to be mapped.
3.) Product Information
Details tab: On this page, you can fill in the descriptions of the product, highlights, inclusions, important info etc.
This information can be imported, if we connect with your reservation system via API, as mentioned above.
Tags Tab: Change tab to Tags and fill in every appropriate field. Tags cannot be imported and will need to be uploaded manually
Locations Tab: Add in the start and end location of the tour.
Itinerary: If your tour has overnights, fill in the itinerary tab.
Schedule Tab:
5.) Pricing
Set which seasons the product is available for.
Set which fare types can be booked for each season.
Set the commission.
As you can see, the RRP of next event shows as LIVE (pulled from reservation system).
6.) Confirm all Information
Once the product has been mapped and all data imported, give a final look over the product and make sure all the information looks correct and you have added as many details as possible.